About Nexwin
At Nexwin, we're redefining how Australian businesses connect with their customers - smarter, faster, and more human than ever before.
Founded in 2022, we set out with a bold vision: to deliver cutting-edge Artificial Intelligence products tailored for the unique needs of Australian industries.
Our mission is simple but powerful - empower local businesses with intelligent, reliable AI assistants that handle customer interactions with precision, empathy, and speed. Whether it's automating support tickets, handling calls, or assisting with bookings, Nexwin's solutions are built to work like your best employee - only faster and available 24/7.
Our Core Principles
Customer Focused
Human-centered AI designed to enhance, not replace, genuine customer connection.
Australian Made
Local expertise delivering AI solutions finely tuned for Australian businesses and nuances.
Fast & Reliable
Dependable performance with 24/7 availability, ensuring your business never misses a beat.
What We Do
We specialise in Conversational AI solutions that transform the way businesses handle customer communication. Our intelligent systems are designed to learn, adapt, and integrate seamlessly into your existing operations.
AI Assistants
Chat, Voice & Email solutions that resolve over 90% of inquiries instantly.
End-to-end Automation
Seamless handling of appointments, payments, and support workflows.
Multilingual Support
Over 75 languages including natural Aussie-English tone.
Omnichannel Integration
Web, phone, WhatsApp, Facebook, email, and more.
Custom Integrations
Connect with CRMs, calendars, booking systems, and ERPs.
Intelligent Learning
Our AI doesn't just respond - it understands, adapts, and gets smarter with every interaction.
Our R&D Backbone
What sets Nexwin apart is our dedicated in-house Research & Development team. We're not just reselling existing tech - we're building the future. In short: we own the stack - from research to real-world deployment.
Australian-trained LLM
We've trained our own Large Language Model (LLM), fine-tuned specifically for Australian businesses, accents, regulations, and customer expectations.
Continuous Improvement
Our models are continuously trained and improved using real-world feedback, local datasets, and advanced reinforcement techniques.
Dedicated Infrastructure
We run dedicated AI infrastructure, including GPU clusters and optimized inference engines, for speed and privacy.
Why Australian Businesses Choose Nexwin
Local expertise combined with world-class technology is at the heart of what we offer.
Proudly Australian-owned and operated business.
Trained on Australian data and regulatory standards.
100% GDPR and Australian Privacy Act compliant architecture.
Free setup & custom integration with your existing tools.
Real-time support from our expert team (no bots here - just yet).
Transparent pricing, no lock-in contracts, and 30-day money-back guarantee.
Our Vision: Building a future where technology empowers human potential
Our Philosophy
We believe in a world where businesses can grow without sacrificing customer experience. Our goal is to free up human time, eliminate repetitive tasks, and make room for creativity, empathy, and innovation.
Whether you're a startup, a mid-sized clinic, or a national enterprise, Nexwin helps you scale smartly, serve faster, and operate leaner - with AI that's truly yours.
Team Oriented Approach
We're not here to replace humans - we're here to help them thrive. Our AI solutions are designed to work alongside your team, taking on the repetitive tasks so your people can focus on what they do best: building relationships and growing your business.
Constant self-improvement is built into everything we do - from our AI models that learn and adapt with every interaction to our team's commitment to innovation and excellence.