# Nexwin

> Nexwin is an Australian-built AI receptionist for tradies, clinics, and service
> businesses. It provides automated phone and website-chat handling 24/7, subject to
> plan limits and service availability, and can run configured booking, lead-capture
> and call-transfer workflows. Nexwin AI covers both front doors to a business: Nexwin AI Receptionist
> (AI phone receptionist) handles calls, while Nexwin AI Chatbot (AI website chat assistant) handles
> website enquiries. Nexwin AI Chatbot is included with every Nexwin AI Receptionist plan and is also available
> separately. Australian-built with Sydney-based support.

Nexwin Technologies is based in Surry Hills, Sydney, NSW 2010,
Australia. Phone: +61 3 6160 1949. Founded 2022. The Nexwin AI Receptionist trial lasts seven days
and includes 100 call minutes. A card is required; no charge is made until the trial
ends and the selected plan starts on day 8. Cancel anytime. Prices exclude GST (AUD).

## Products

- [Nexwin AI Receptionist — AI Receptionist Australia](https://nexwin.com.au/ai-phone-receptionist-australia.html): The Nexwin AI Receptionist product page and Australian commercial guide. Nexwin AI Receptionist provides automated 24/7 call handling subject to plan limits and service availability. It can use configured Google Calendar booking, contact recognition, lead capture, human transfer and call-summary workflows. AI can make mistakes, so important calls need review and human fallback. Business is $249/month +GST with 600 call minutes and unlimited chat messages for normal business use, subject to the Fair Use Policy; Pro is $499/month +GST with 1,200 call minutes and unlimited chat messages for normal business use, subject to the Fair Use Policy.
- [Nexwin AI Chatbot — AI Chatbot for Your Website](https://nexwin.com.au/ai-chatbot-for-website.html): Generic product explanation, supported embed method and live website-chat demonstration. Uses approved business information, can capture enquiry details and run configured booking flows. Standalone price is $129/month +GST (unlimited chat messages for normal business use; Fair Use Policy applies).
- [Free AI Chatbot with Nexwin AI Receptionist](https://nexwin.com.au/free-ai-chatbot.html): Nexwin AI Chatbot is included at no additional subscription charge with every paid Nexwin AI Receptionist plan; Business and Pro both include unlimited chat messages for normal business use; Fair Use Policy applies. This is not a free-forever standalone chatbot: standalone Nexwin AI Chatbot is $129/month +GST.

## Pricing (AUD, excludes GST)

- [Pricing page](https://nexwin.com.au/pricing.html): Full plan comparison.
- Nexwin AI Receptionist — Business: $249/month — 600 minutes, then $0.49/min; up to 5 simultaneous calls; AI conversation summaries, warm transfer to a human, iPhone & Android app, and a free Nexwin AI Chatbot (unlimited chat messages for normal business use, subject to the Fair Use Policy) included.
- Nexwin AI Receptionist — Pro: $499/month — 1,200 minutes, then $0.39/min; CRM integration; up to 10 simultaneous calls; the same free Nexwin AI Chatbot as Business.
- Nexwin AI Chatbot: $129/month — unlimited chat messages for normal business use, subject to the Fair Use Policy, with no per-message overage charges; SMS & email verification, PII protection, CRM integration and complimentary website design for businesses without an existing website included.

## Key pages

- [Features](https://nexwin.com.au/features.html): Screen-by-screen product tour of every Nexwin capability — 24/7 call and chat answering, a range of Australian voices with preview, custom greetings for new vs returning callers, conversation-style and pronunciation controls, one-click training from your website, knowledge base of URLs/documents/text, Share Info During Calls, service-area selection by suburb/council/state/map, plain-English human-transfer conditions, department routing rules, after-hours handling, real-time calendar booking, bookable rooms/vehicles/equipment, SMS and email OTP verification, automatic Zoom links, branded appointment emails from your own domain, the Nexwin AI Chatbot website widget, AI summaries/sentiment/action items, full transcripts and recordings, searchable exportable history, filtered mobile push notifications, caller memory, draft-and-publish with version history, and CRM integration.
- [What Is an AI Receptionist?](https://nexwin.com.au/ai-receptionist.html): Category pillar — defines "AI receptionist" and clarifies how it relates to AI phone receptionist, AI virtual receptionist, AI answering service, and AI chatbot (they are the same underlying technology, marketed by use case). Covers both Nexwin AI Receptionist and Nexwin AI Chatbot.
- [Virtual Receptionist Australia](https://nexwin.com.au/virtual-receptionist.html): Buying guide comparing in-house remote hire vs traditional human virtual receptionist service vs AI virtual receptionist — cost, hours, capability, a decision framework, and how to switch from a per-call human reception service to AI without changing your phone number (24/7 for a flat monthly price with no per-call fees, and it books appointments instead of just taking messages).
- [AI Chatbot Australia](https://nexwin.com.au/ai-chat-widget-australia.html): Australian commercial website-chat guide covering approved answers, enquiry capture, configured booking flows, human fallback, installation checks, privacy terms and website chatbot cost in Australia. Includes access to the live widget. Standalone price is $129/month +GST under the published trial and fair-use terms.
- [Free Trial / Offer page](https://nexwin.com.au/ai-receptionist-offer.html): Conversion landing page for the 7-day free trial — what happens on a call (answer, book into calendar, SMS summary), what's included on each plan, free done-for-you setup, and the answers to the questions buyers ask before signing up (number porting, accuracy fallback, what happens when the trial ends).
- [How it works](https://nexwin.com.au/how-it-works.html): Configure business information, call rules and integrations, test common and escalation scenarios, then publish. Setup time varies by workflow.
- [Nexwin in ChatGPT and Claude](https://nexwin.com.au/chatgpt-claude-app.html): How existing Nexwin customers connect their account to ChatGPT or Claude (connector URL https://mcp.nexwin.com.au/mcp) to check bookings, review call and chat transcripts, see usage, and create, reschedule or cancel bookings; permissions, disconnecting and troubleshooting.
- [FAQ](https://nexwin.com.au/faq.html): Answers on setup, Australian voices, included minutes, call transfer, Google Calendar, knowledge base, compliance, and data residency.
- [About Nexwin](https://nexwin.com.au/about.html): Australian-built company building AI receptionists for service businesses.
- [Contact](https://nexwin.com.au/contact.html): Sydney-based support and sales.

## Features

- [Features overview](https://nexwin.com.au/features.html): Hub page with annotated product screenshots of every Nexwin capability, followed by links to the individual feature pages below.
- [AI Phone Answering](https://nexwin.com.au/ai-phone-receptionist-australia.html): 24/7 call answering in a natural Australian voice.
- [AI Website Chatbot](https://nexwin.com.au/ai-chatbot-for-website.html): 24/7 website chat that answers visitors and books jobs.
- [Smart Appointment Scheduling](https://nexwin.com.au/features/smart-appointment-scheduling.html): Real-time calendar availability check before booking — Google Calendar.
- [Call & Chat Summaries](https://nexwin.com.au/features/call-and-chat-summaries.html): AI-written summaries, sentiment, available transcripts and call recordings for successfully handled conversations. Review AI-generated details before acting on them.
- [Caller Memory & Recognition](https://nexwin.com.au/features/caller-memory-recognition.html): Recognises repeat callers and links them to their call history.
- [Smart Call Routing & Handoff](https://nexwin.com.au/features/smart-call-routing.html): Routes calls by department or urgency and warm-transfers to a human when needed.
- [Knowledge Base Training](https://nexwin.com.au/features/knowledge-base-training.html): Trained from the business's website and uploaded documents.
- [CRM & Custom Integrations](https://nexwin.com.au/features/crm-integrations.html): Integrates with the customer's existing CRM or practice software on Pro plans (Nexwin does not include its own built-in CRM).
- [Native Mobile App](https://nexwin.com.au/features/mobile-app.html): iPhone and Android app to manage calls and bookings, included free with every Nexwin AI Receptionist plan.

## Industries

- [AI receptionist for small business](https://nexwin.com.au/ai-receptionist-for-small-business.html): For Australian sole traders and small teams comparing voicemail, employees, answering services and AI. Nexwin does not guarantee bookings, savings, revenue or payback. Nexwin AI Receptionist starts at $249/month +GST.

- [AI receptionist for tradies](https://nexwin.com.au/ai-receptionist-for-tradies.html): Configurable job intake, service-area checks, booking requests, priority rules and human fallback for calls routed from Australian trade businesses; Nexwin does not dispatch technicians, diagnose faults or provide safety advice.
- [AI receptionist for hotels & accommodation](https://nexwin.com.au/ai-receptionist-for-hotels.html): Handles approved guest enquiries, booking requests and configured call routing.
- [AI receptionist for allied health](https://nexwin.com.au/ai-receptionist-for-allied-health.html): Physios, chiros, podiatrists, psychologists — answers while practitioners are in session.
- [AI receptionist for law firms](https://nexwin.com.au/ai-receptionist-for-law-firms.html): Captures new-client intake, books consultations, forwards urgent matters; never gives legal advice.
- [AI receptionist for accountants & bookkeepers](https://nexwin.com.au/ai-receptionist-for-accountants.html): Absorbs EOFY/tax-season call spikes, books client meetings, captures new business.
- [AI receptionist for salons & beauty clinics](https://nexwin.com.au/ai-receptionist-for-salons.html): Books appointments while staff are with clients, quotes service prices and durations.
- [AI receptionist for vet clinics](https://nexwin.com.au/ai-receptionist-for-vets.html): Books consults, routes after-hours emergencies to the on-call vet or emergency centre.
- [AI receptionist for real estate](https://nexwin.com.au/ai-receptionist-for-real-estate.html): Captures buyer and rental enquiries and books inspections.

## Guides & comparisons

- [Best AI receptionist in Australia (2026)](https://nexwin.com.au/blog/best-ai-receptionist-australia.html): Feature-led comparison of Australian providers, covering configured booking, phone and website-chat coverage, human handoff, follow-up context and specialist integrations.
- [How much does an AI receptionist cost?](https://nexwin.com.au/blog/how-much-does-an-ai-receptionist-cost.html): Pricing guide with real published Australian provider prices (July 2026): typically $99–$500+/month.
- [AI receptionist vs human receptionist](https://nexwin.com.au/blog/ai-receptionist-vs-human-receptionist.html): Real cost comparison.
- [AI phone receptionist vs virtual receptionist](https://nexwin.com.au/blog/ai-phone-receptionist-vs-virtual-receptionist.html): Capability and cost comparison.

## Help centre

Product documentation for existing customers — the operational detail behind the
feature pages, written as step-by-step tasks.

- [Help Centre — Nexwin AI Receptionist](https://nexwin.com.au/help/): Complete documentation and guides for Nexwin AI Receptionist — getting started, Dashboard, My Team, My Assets, My Customers, Calendar, Call History, Chat History, AI Setup, Nexie, Knowledge Base, account and billing, Zoom Connect, call forwarding, and troubleshooting.
- [My Account](https://nexwin.com.au/help/account.html): Manage your Nexwin AI Receptionist account — profile, subscription, credit wallet, and API keys.
- [AI Receptionist Setup](https://nexwin.com.au/help/ai-setup.html): Complete guide to configuring your Nexwin AI Receptionist — business details, appointment types, business hours, voice, assistant settings, conversation flow, OTP verification, and the Nexwin AI Chatbot widget.
- [Best Practices](https://nexwin.com.au/help/best-practices.html): Tips to get the most out of your Nexwin AI receptionist — knowledge base setup, appointment booking, call handling, team management, and monitoring.
- [Calendar & Appointments](https://nexwin.com.au/help/calendar.html): How to book, view, edit and cancel appointments in Nexwin. Covers Google Calendar integration, Zoom online meetings, and team member scheduling.
- [Call Forwarding Setup](https://nexwin.com.au/help/call-forwarding.html): Step-by-step guide to forward calls from your existing phone to your Nexwin AI number — Telstra, Optus, Vodafone, iPhone, Android, landlines, and VoIP systems.
- [Call History](https://nexwin.com.au/help/call-history.html): How to review AI receptionist call recordings, transcripts, call outcomes and caller information in Nexwin.
- [Chat History](https://nexwin.com.au/help/chat-history.html): How to review Nexwin AI Chatbot widget conversation logs, message transcripts, and session details in Nexwin.
- [Dashboard](https://nexwin.com.au/help/dashboard.html): Understanding the Nexwin AI Receptionist Dashboard — usage metrics, account health, and setup prompts.
- [Getting Started](https://nexwin.com.au/help/getting-started.html): Step-by-step registration guide for Nexwin AI Receptionist — choose your plan, create your account, enter payment details, and pick your phone number.
- [Knowledge Base](https://nexwin.com.au/help/knowledge-base.html): How to add documents, URLs, and text to your Nexwin AI Knowledge Base — building, syncing, and managing your AI's reference content.
- [My Assets](https://nexwin.com.au/help/my-assets.html): Set up bookable rooms, sites, vehicles and equipment so your AI receptionist can check availability and take bookings — quantity pooling, booking types, check-in times, and privacy.
- [My Customers](https://nexwin.com.au/help/my-customers.html): Manage your customer records in Nexwin — how returning callers are recognised, importing and exporting contacts, AI call memory, and blocking nuisance callers.
- [My Team](https://nexwin.com.au/help/my-team.html): How to invite, manage and configure team members in Nexwin — roles, timezones, lead times, and appointment availability.
- [Meet Nexie](https://nexwin.com.au/help/nexie.html): Nexie is the AI assistant built into your Nexwin dashboard — chat with her for help, let her propose AI Setup changes, or ask her to take you to Calendar or My Team.
- [Troubleshooting](https://nexwin.com.au/help/troubleshooting.html): Quick fixes for common Nexwin issues — calls not connecting, chat widget not appearing, calendar not syncing, publish failures, and more.
- [Zoom Connect](https://nexwin.com.au/help/zoom-connect.html): How to add, use, and remove the Nexwin Zoom integration. Connect your Zoom account to auto-generate meeting links for online appointments.

## Key facts

- An AI phone receptionist is software that answers business phone calls automatically with a natural-sounding voice, handles enquiries, books appointments, and forwards urgent calls — replacing or supplementing a human receptionist or voicemail.
- Nexwin uses a natural Australian English voice.
- Nexwin AI Receptionist provides a dedicated Australian phone number; no hardware changes are required (calls are forwarded to it).
- Nexwin AI Chatbot uses a supplied embed script; installation depends on the website platform and permissions.
- Nexwin AI Receptionist trial: seven days and 100 call minutes; card required; no charge until the trial ends and the selected plan starts on day 8; cancel anytime.
- Nexwin AI Receptionist — Business includes unlimited chat messages for normal business use; Fair Use Policy applies to both Business and Pro. Standalone Nexwin AI Chatbot is $129/month +GST for unlimited chat messages for normal business use, subject to the Fair Use Policy.
- No lock-in contracts; free White-Glove onboarding.
- Cancellation takes effect at the end of the current billing period: access and the remaining plan minutes for that period continue until then, and there is no further charge. Partial or pro-rata refunds are not issued, because the full monthly allowance is released at the start of each billing period. Deleting an account ends the subscription immediately with no refund for the remainder of the period.
- Australian-built and Australian-registered, Sydney-based, and handled under the Privacy Act 1988 (Cth). Nexwin publishes exactly where each part of the service is processed in its privacy policy at https://nexwin.com.au/privacy.html — the application backend runs in Google Cloud's asia-southeast1 (Singapore) region and the database in Google Cloud's US multi-region, with a migration to australia-southeast1 (Sydney) planned. Nexwin does not claim Australian data residency until that migration completes.
- A live Nexwin AI Receptionist demo is available at https://nexwin.com.au/ai-phone-receptionist-australia.html