Nexwin Technologies Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: This includes identifiable information such as your name, email address, telephone number, and any other information you provide when using our services or communicating with us.
• Usage Data: Information about how you use our services, including log data, device information, and analytics data.
• Customer Data: Information that you upload, create, or modify while using our services, including content processed by our AI systems.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Responding to your comments, questions, and requests
• Sending technical notices, updates, security alerts, and support messages
• Monitoring and analyzing trends, usage, and activities in connection with our services
• Personalizing and improving your experience with our services
• Complying with legal obligations

Importantly, Nexwin Technologies does not use your data to train any models except those specifically requested by you, such as when you opt to fine-tune models on your proprietary data or build models exclusive to your use.

3. Data Ownership and Control

You retain full ownership of your inputs and outputs and complete control over how long your data is retained. If you choose to utilize your data for training specific models, these models will be exclusively owned by you, ensuring that your data is used solely for your benefit and according to your directives.

Additionally, Nexwin Technologies will not use your AI prompts, queries, and responses to train our language models without your explicit consent.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or others.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell, rent, or lease your personal information to third parties.

5. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and security
• Physical security measures at our facilities

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain your data for up to 30 days after cancellation or termination of service, after which it will be securely deleted.

You can request the deletion of your data at any time by contacting us, and we will process such requests promptly.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to erasure of your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Nexwin Technologies is based in Australia, and your information may be processed in Australia and other countries where we operate or where our service providers are located. These countries may have different data protection laws than your country of residence.

We ensure that any international transfers of personal information are subject to appropriate safeguards as required by applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@nexwin.com.au

Postal Address: 123 Tech Lane, Sydney, NSW 2000, Australia