AI Receptionist for Allied Health Practices

Nexwin's AI receptionist answers your practice phone 24/7 while you're in session — booking clients, handling reschedules, and answering routine questions — from $249/month +GST. Physios, chiros, podiatrists, psychologists, osteos, speech pathologists: when you're hands-on with a client, you can't take the call. And in a solo or small practice, there's often nobody else to take it either. N-Voice is the receptionist you can't yet justify hiring.

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AI receptionist answering calls for an allied health practice

How Our AI Receptionist Works for Allied Health

N-Voice answers in a natural Australian voice and handles the calls that would otherwise interrupt sessions or go to voicemail between them.

Answers While You're in Session

Your treatment sessions are 30–60 minutes of undivided attention — which means your phone is effectively unattended most of the day. N-Voice picks up instantly, explains your services, and books the caller into an available slot via Google Calendar. When you finish the session, the new booking is already in your diary.

Handles Referral & Funding Enquiries

"Do you take EPC referrals?" "Can I claim on my health fund?" "Do you see NDIS participants?" These questions decide whether a caller books — and they're all answerable from the knowledge base you configure. N-Voice gives your standard answers, captures referral details, and books the initial appointment. Anything complex gets flagged for you to follow up.

Fills Cancelled Slots

A same-day cancellation used to mean a gap in your day. Because clients can call anytime to reschedule — including the night before — you hear about changes earlier, and the freed slot can go to the next caller wanting to get in sooner.

See how the full setup works — most practices are live within a day. N-Voice starts at $249/month +GST with 500 call minutes included; full details on the pricing page.

Key Benefits for Allied Health Practices

Stop Losing New Clients

A new client who reaches voicemail usually just calls the next practice on the list. N-Voice answers every call, so the client who found you first, books with you first.

Protect Your Session Time

No more apologising mid-treatment to glance at a ringing phone, and no more spending your lunch break returning six voicemails. Calls are answered, booked, and summarised for you.

A Receptionist Before You Can Hire One

Per SEEK's salary guide, an Australian receptionist earns roughly $55,000–$65,000 a year. For a solo or two-practitioner clinic, N-Voice delivers the phone coverage without the payroll.

Evening & Weekend Bookings

Clients organise their appointments after work — exactly when your practice phone stops being answered. N-Voice books them at 8pm on a Tuesday or 9am on a Sunday.

Every Practitioner, One Phone Line

Group practice? N-Voice books against each practitioner's calendar, offers alternatives when someone's fully booked, and routes urgent matters to the right person.

SMS Summary After Every Call

Between sessions, a quick glance at your phone tells you who called, what they needed, and what was booked — no dashboard required (SMS notifications on the Pro plan).

Client Privacy & Security

Allied health practices handle sensitive health information, and N-Voice is built to respect that.

All data is processed and stored in Australia
Compliant with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs)
Call recordings and transcripts are encrypted at rest and in transit
N-Voice does not store credit card or Medicare numbers from calls
You control data retention policies for your practice
Australian-owned company with local support based in Sydney

Read more about our approach on the security page.

Frequently Asked Questions

Does N-Voice work with Cliniko, Halaxy, or other practice software?

N-Voice books appointments through Google Calendar, which many practices run alongside their practice management software as a shared booking calendar. Direct integrations with popular allied health platforms are in development, and the Pro plan includes custom integration with your existing software.

Will it give clients health advice?

No. N-Voice only answers from the knowledge base you configure — services, fees, referral requirements, opening hours, parking. Anything clinical is politely deferred to you: it takes the caller's details and books them in or passes the message on.

Can it handle NDIS and referral enquiries?

Yes, to the extent you configure it. N-Voice can state whether you see NDIS participants, what referral paperwork you need, and capture the caller's details for anything that needs your judgement. Complex funding questions become a message with the caller's contact details rather than a lost call.

What happens with distressed or urgent callers?

You define the escalation rules. N-Voice can immediately forward configured urgent situations to your mobile or an on-call practitioner, and can provide your chosen crisis-support information (for example, advising callers to contact emergency services or a crisis line) for situations outside the scope of a booking call.

Be Hands-On With Clients, Not the Phone

You became a practitioner to treat people — not to chase voicemails between sessions. Let N-Voice answer, book, and summarise while you work.

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7-day free trial. 100 minutes included. No lock-in. Cancel anytime.