AI Receptionist for Law Firms & Solicitors
Nexwin's AI receptionist handles calls routed to it 24/7 — capturing configured new-client details, booking suitable initial consultations and following your transfer rules — from $249/month +GST. It can support the firm while staff are in court or conferences. Caller behaviour and client outcomes vary; Nexwin does not guarantee an instruction or matter.
Seven days and 100 call minutes included. Card required. No charge until the trial ends and your selected plan starts on day 8. Cancel anytime.
How Our AI Receptionist Works for Law Firms
Nexwin AI Receptionist uses an Australian voice and follows the intake steps you configure. It is not designed to provide legal advice; firms must test the workflow, use approved wording and keep a lawyer fallback for legal or sensitive questions.
New-Client Intake, Done Consistently
Every prospective client is asked the questions you define: name, contact details, the type of matter, how urgent it is, and how they found you. The details land in your dashboard with a full transcript, so whoever does the conflict check and follow-up starts with a complete picture — not a two-word voicemail.
Consultation Booking
Nexwin AI Receptionist books initial consultations straight into your calendar via Google Calendar integration, states your consultation fee if you want it to, and sends the caller off with a confirmed time. Callers with matters outside your practice areas are politely informed and, if you choose, referred on — so your lawyers' time is spent on matters you actually take.
Urgent Matters, Forwarded Immediately
Some calls can't wait for the morning. You define what counts as urgent for your firm — and Nexwin AI Receptionist forwards those callers directly to the on-call practitioner's mobile. Everything else becomes an organised message queue instead of an overflowing voicemail box.
See how the full setup works. Nexwin AI Receptionist starts at $249/month +GST with 600 call minutes included — full details on the pricing page.
Why do so many Australian law firms miss new-client calls?
Because most Australian law practices have no receptionist at all — the solicitor is the receptionist. The Law Society of NSW's 2024 National Profile of Solicitors counted 16,793 private law practices in Australia as at October 2024, of which 78% were sole practices and a further 13% had just two to four principals. In a firm that size there is nobody whose job is the phone. It rings while you're in a directions hearing, with a client, or drafting — and it goes unanswered.
Timely response may matter for urgent legal enquiries, but caller behaviour varies. Use the firm's own intake records rather than assuming how many firms a caller contacts or which one they instruct.
The calls a sole practitioner actually loses
- Mid-hearing. Your phone is off for three hours. Four enquiries land; the two genuine ones instruct someone else by lunchtime.
- Friday 6pm. A family-law caller has had a bad week and is ready to act now. Monday morning is too late.
- Wrong-fit matters. Some enquiries fall outside a firm's practice areas. Configure intake questions to collect the information your team needs to decide what happens next.
- Existing clients chasing status. "Has anything come back from the other side?" — a two-minute call that interrupts an hour of drafting.
- Cold callers and SEO sales. Pure interruption, and impossible to filter without answering.
Nexwin AI Receptionist can be configured for these scenarios, asking intake questions, capturing the matter type and other party's name, identifying matters outside your stated practice areas and offering suitable consultation times. A lawyer must still review conflicts, urgency and suitability.
Where the line sits on legal advice
Nexwin AI Receptionist does not give legal advice, quote fixed fees on a matter, or tell a caller whether they have a case. It collects facts and books time. That distinction matters: a firm's obligations under its professional conduct rules — including the duty to avoid conflicts and to be careful about what an unrepresented caller is told — sit with the solicitor, not with an intake tool. Nexwin AI Receptionist is built to gather information and stop, so the first piece of advice a caller receives comes from you.
It also asks for the other party's name at intake and flags it to you before any consultation is confirmed, so a potential conflict surfaces before you've taken instructions rather than after.
Key Benefits for Legal Practices
Win the "Who Answers First" Race
Nexwin AI Receptionist provides an after-hours response path for calls that reach the service. Nexwin does not claim this will place the firm first or convert an enquiry.
Protect Billable Time
Every interrupted hour is billable work lost. Nexwin AI Receptionist absorbs the routine calls — directions, appointment changes, "is my document ready" — so your team is interrupted only when it matters.
Consistent, Professional Intake
Nexwin AI Receptionist can follow a configured intake sequence. AI can misunderstand answers or produce incomplete records, so legal staff should review intake before relying on it.
Court Days Covered
Small firms empty out on hearing days. Nexwin AI Receptionist keeps the phones fully answered while everyone's at court, with urgent matters forwarded to whoever you nominate.
After-Hours Enquiries Captured
Family law, criminal, and employment matters often prompt calls outside office hours. Nexwin AI Receptionist captures those enquiries the moment they happen, instead of hoping the caller tries again tomorrow.
Published Subscription Pricing
Per SEEK's salary guide, an Australian receptionist earns around $60,000–$70,000 a year — and still only covers business hours. Nexwin AI Receptionist covers 24/7 from $249/month +GST.
Confidentiality & Security
Law firms live on confidentiality. Nexwin AI Receptionist is built for businesses that take information handling seriously.
- Encrypted in transit and at rest; we publish exactly where each part of the service is processed in our privacy policy
- Compliant with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs)
- Call recordings and transcripts are encrypted at rest and in transit
- Nexwin AI Receptionist does not store credit card numbers from calls
- You control data retention policies for your firm
- Australian-built company with local support based in Sydney
Nexwin AI Receptionist is not designed to give legal advice; it works from the practice information and rules you configure. AI can make mistakes, so legal questions need an approved response and lawyer fallback. Read more in our privacy policy.
Frequently Asked Questions
What is an AI receptionist for a law firm?
An AI receptionist for a law firm is software that answers the firm's phone in a natural voice, runs a consistent new-client intake script, captures the matter type and the other side's name for conflict checking, books consultations into the solicitor's calendar, and forwards genuinely urgent matters to a person. It does not give legal advice — it gathers facts and books time, leaving all advice to the solicitor.
How much does an AI receptionist cost for a small law firm in Australia?
Nexwin AI Receptionist — Business is $249/month +GST with 600 call minutes, up to 5 simultaneous calls and unlimited chat messages for normal business use, subject to the Fair Use Policy. Pro is $499/month +GST with 1,200 call minutes, up to 10 simultaneous calls and unlimited chat messages for normal business use, subject to the Fair Use Policy. Additional minutes are $0.49/min on Business and $0.39/min on Pro. The 7-day trial includes 100 call minutes, requires a card and becomes paid on day 8 unless cancelled.
Can it help with conflict checks?
It can ask for the information a conflict check needs — the caller's full name, the other party's name, and the matter type — and place the captured details in front of you before a consultation is confirmed. It does not run the conflict check itself or clear the matter; that judgement stays with the firm. Review incomplete or misheard details before relying on them.
Does the AI give callers legal advice?
Nexwin AI Receptionist is not designed to provide legal advice. Configure approved responses that offer a consultation or take a message, test representative questions, and route legal or sensitive matters to a lawyer because AI can make mistakes.
How does it handle urgent after-hours legal matters?
You define the urgency rules. Calls that match them — for example, a caller stating they're in custody or facing an urgent court deadline — are forwarded immediately to your nominated on-call number. Everything else is captured as a detailed message for the morning.
Can it screen out matters we don't take?
Yes. If your firm doesn't do, say, criminal or migration work, Nexwin AI Receptionist politely tells the caller and can suggest they contact the Law Society referral service or another firm you nominate — saving your team the call-back entirely.
Are calls confidential?
Call data is encrypted in transit and at rest. Retention, deletion requests, authorised-account access and overseas disclosures are described in our Privacy Policy and Security page. Nexwin does not claim Australian data residency.
Be the Firm That Answers
Your next client is calling three firms today. Nexwin AI Receptionist makes sure yours is the one that picks up, captures the matter, and books the consultation.
7 days · 100 call minutes included · card required · no charge until the trial ends; paid plan starts on day 8 · cancel anytime.
Related industries: accountants & bookkeepers, real estate agents — or see the full guide to AI receptionists in Australia.