AI Receptionist for Law Firms & Solicitors
Nexwin's AI receptionist answers your firm's phone 24/7 — capturing new-client details, booking initial consultations, and forwarding urgent matters — from $249/month +GST. People looking for a lawyer usually call more than one firm, and they tend to engage the first one that actually answers. When your team is in court, in conference, or it's 8pm on a Wednesday, N-Voice makes sure your firm is the one that picks up.
How Our AI Receptionist Works for Law Firms
N-Voice answers in a professional Australian voice, follows your intake process consistently on every call, and never gives legal advice — it captures, books, and routes.
New-Client Intake, Done Consistently
Every prospective client is asked the questions you define: name, contact details, the type of matter, how urgent it is, and how they found you. The details land in your dashboard with a full transcript, so whoever does the conflict check and follow-up starts with a complete picture — not a two-word voicemail.
Consultation Booking
N-Voice books initial consultations straight into your calendar via Google Calendar integration, states your consultation fee if you want it to, and sends the caller off with a confirmed time. Callers with matters outside your practice areas are politely informed and, if you choose, referred on — so your lawyers' time is spent on matters you actually take.
Urgent Matters, Forwarded Immediately
Some calls can't wait for the morning. You define what counts as urgent for your firm — and N-Voice forwards those callers directly to the on-call practitioner's mobile. Everything else becomes an organised message queue instead of an overflowing voicemail box.
See how the full setup works. N-Voice starts at $249/month +GST with 500 call minutes included — full details on the pricing page.
Key Benefits for Legal Practices
Win the "Who Answers First" Race
Prospective clients ring down their shortlist and engage the firm that responds. Answering instantly — including evenings and weekends — puts your firm first in that race, every time.
Protect Billable Time
Every interrupted hour is billable work lost. N-Voice absorbs the routine calls — directions, appointment changes, "is my document ready" — so your team is interrupted only when it matters.
Consistent, Professional Intake
No more intake quality depending on who grabbed the phone. Every caller is asked the same questions in the same order, and every record arrives complete.
Court Days Covered
Small firms empty out on hearing days. N-Voice keeps the phones fully answered while everyone's at court, with urgent matters forwarded to whoever you nominate.
After-Hours Enquiries Captured
Family law, criminal, and employment matters often prompt calls outside office hours. N-Voice captures those enquiries the moment they happen, instead of hoping the caller tries again tomorrow.
A Fraction of Reception Cost
Per SEEK's salary guide, an Australian receptionist earns around $55,000–$65,000 a year — and still only covers business hours. N-Voice covers 24/7 from $249/month +GST.
Confidentiality & Security
Law firms live on confidentiality. N-Voice is built for businesses that take information handling seriously.
- All data is processed and stored in Australia
- Compliant with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs)
- Call recordings and transcripts are encrypted at rest and in transit
- N-Voice does not store credit card numbers from calls
- You control data retention policies for your firm
- Australian-owned company with local support based in Sydney
N-Voice never gives legal advice — it works strictly from the practice information you configure. Read more on the security page.
Frequently Asked Questions
Does the AI give callers legal advice?
No, never. N-Voice answers only from the practice information you configure — your areas of law, consultation fees, office hours, and process. Anything resembling a legal question is met with an offer to book a consultation or take a message for a lawyer.
How does it handle urgent after-hours legal matters?
You define the urgency rules. Calls that match them — for example, a caller stating they're in custody or facing an urgent court deadline — are forwarded immediately to your nominated on-call number. Everything else is captured as a detailed message for the morning.
Can it screen out matters we don't take?
Yes. If your firm doesn't do, say, criminal or migration work, N-Voice politely tells the caller and can suggest they contact the Law Society referral service or another firm you nominate — saving your team the call-back entirely.
Are calls confidential?
Call data is processed and stored in Australia, encrypted in transit and at rest, and handled in line with the Australian Privacy Act 1988. You control retention. Recordings and transcripts are only accessible to your authorised users.
Be the Firm That Answers
Your next client is calling three firms today. N-Voice makes sure yours is the one that picks up, captures the matter, and books the consultation.
7-day free trial. 100 minutes included. No lock-in. Cancel anytime.
Related industries: accountants & bookkeepers, real estate agents — or see the full guide to AI receptionists in Australia.