Features › CRM & Custom Integrations

Connect Nexwin with the Business Software You Already Use

Nexwin supports workflows with ServiceM8, Tiny Away and other business platforms that provide suitable API access and permissions. Our technical support team handles approved integration work for you, so your team does not need to build the connection.

What's Included

  • Custom integration with your existing CRM or practice software (Pro plan)
  • Call summaries, bookings, and contact details sync into the tools you already use
  • Approved integration work completed by Nexwin's technical support team
  • No separate Nexwin integration fee

Once access is ready, our technical support team typically completes a standard approved integration within five business days. We confirm the supported fields and read/write actions with you before the build begins.

ServiceM8

Connect supported customer, job and scheduling steps to a service-business workflow.

Tiny Away

Use supported accommodation availability in a tested guest-enquiry workflow, as demonstrated by Hidden Camp.

Other platforms

We assess the documented API, available permissions and required read/write actions before confirming the integration.

See pricing for exactly what's included on each Nexwin AI Receptionist and Nexwin AI Chatbot plan.

What Can Move Between Nexwin and Your Software

An integration is only worth building if it removes double entry. The data Nexwin captures on every conversation is the data most businesses are otherwise re-typing into a CRM or job-management system by hand.

  • Contact details — name, phone number and anything else captured during the call or chat
  • Call and chat summaries — the plain-English record of what was discussed and agreed
  • Bookings — appointments the AI created, so jobs land where your team already looks
  • Action items — extracted next steps, such as who needs a callback and why

We map the supported fields and actions with you before work starts, so everyone knows exactly what Nexwin will read, create and update in your platform.

How an Integration Gets Built

1. We assess the API You tell us the platform and what you want moved. We review the documented API, the available permissions, and the specific read/write actions required.
2. You provide access You supply the API access keys and permissions from your side. This is usually the step that determines the timeline.
3. We build and test it Our technical support team completes approved integration work and tests the workflow before it goes live on your account.

Once the required API access keys and permissions are available, a standard approved integration typically takes five business days. We confirm the exact read/write scope during the assessment.

A Real Accommodation Workflow

Hidden Camp runs accommodation listings through Tiny Away. Their guest enquiries arrive by phone and website chat at all hours, and every one of them used to mean checking availability manually before replying.

The tested workflow connects supported availability data to the guest-enquiry conversation, so the AI can respond to an enquiry using real information rather than promising someone will get back to them. For service businesses, the ServiceM8 workflow connects supported customer, job and scheduling steps in the same way.

Run a different practice system, trade platform or in-house tool? If it provides suitable documented API access, bring us the workflow you want and we'll assess the connection.

Common Questions

Does Nexwin come with its own built-in CRM?

No — Nexwin doesn't replace your CRM. Instead, it integrates with the CRM or practice software you already run, on the Pro plan.

Is CRM integration included on the Business plan?

No. Custom CRM and business-software integrations are included on Pro. See the full plan comparison.

How long does an approved integration take?

Our technical support team typically completes a standard approved integration within five business days once the required API access keys and permissions are available.

Does Nexwin charge an integration setup fee?

No separate Nexwin integration fee applies to approved integration work. The required Nexwin plan and any account, subscription or API access required by the third-party platform remain the customer's responsibility.

What data can Nexwin send to my CRM?

Typically contact details captured during the conversation, call and chat summaries, bookings the AI created, and extracted action items. What can actually be written depends on the endpoints and permissions your platform's API exposes, which we confirm during the assessment.

My software isn't ServiceM8 or Tiny Away. Can you still connect it?

Yes — if your platform provides suitable documented API access for the workflow you need. We assess its permissions and read/write actions before confirming the integration.

What do you need from me to start?

The platform name, a description of the workflow you want, and the API access keys and permissions from your account. Access is usually what determines how quickly the work can be completed.

Will the integration break when the other platform updates?

Third-party APIs do change. If an update affects an approved integration, our technical support team assesses what changed and what is needed to restore the workflow.

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