Features › Knowledge Base Training
Train It On Your Website and Your Own Documents
Nexwin builds its knowledge base from your website and any documents you upload, so its answers match your actual business, not a generic script. You configure and refine it through Nexie, Nexwin's in-app AI assistant — no technical setup required.
How Knowledge Base Training Works
- Scrapes your website automatically to learn your services, pricing, and policies
- Accepts uploaded PDFs, Word docs, TXT and CSV files for anything not on your site
- Re-scrapes your website periodically so answers stay current as your site changes
- Configure and refine it through Nexie, Nexwin's in-app AI assistant
This knowledge base is shared across N-Voice and N-Chat, so phone and website answers stay consistent — see the full N-Voice and N-Chat product pages.
Common Questions
Do I have to write scripts or FAQs myself?
No — start with your website content, then add documents or plain-English instructions to fill any gaps.
What happens if it doesn't know an answer?
It says so honestly and offers to take a message or transfer the call, rather than guessing.