Every Missed Call Is a Job Someone Else Just Won
Nexwin answers your phone 24/7 in a natural Australian voice, books the job straight into your calendar, and texts you the summary before you've climbed down the ladder.
No hardware. No app for your customers to install. No change to your number. We set it up for you, free — most businesses are taking calls the same day.
100 minutes included · No lock-in · Cancel any time · Built and hosted in Australia
You Already Know What a Missed Call Costs You
You're under a sink. On a roof. Mid-treatment. Driving between jobs with the radio up. The phone rings, you can't get to it — and the person calling doesn't leave a message. They ring the next business on the list.
That's not a small leak. Take the number of calls you get in a week, assume you miss even one in five, and multiply by what an average job is worth to you. Most owners we speak to have never actually done that sum. It's usually the most expensive number in the business.
It's a problem most Australian businesses have no way around: ASBFEO data shows 63.6% of Australian businesses are non-employing — sole traders with nobody else to pick up the phone.
Voicemail doesn't fix it — most people hang up rather than leave one. A call service that just takes a message doesn't fix it either; you still have to ring everybody back, and by then they've booked someone else.
The only thing that fixes it is answering the phone and booking the job on the spot. That's the entire point of Nexwin.
What Happens When Someone Rings You
1. It picks up — and already knows who's calling
Answers on the first ring, 24 hours a day, in a natural Australian voice you choose yourself. If it's a returning customer, it recognises the number and knows their history before it even says hello — no "can I take your name and address again?"
2. It books the job into your real calendar
Not a message. An actual booking in your Google Calendar. It checks what you've already got on, factors in travel time between jobs, and won't double-book you. Your day fills itself in while you work.
3. You get the whole conversation in a text
The moment the call ends, a text and an email land with a plain-English summary, the action items pulled out, and a link to the full transcript and recording. Fifteen seconds to read. You know exactly what was said while you were up that ladder.
Everything It Does for You
Every one of these is included from the entry plan up — nothing here is an add-on you discover later.
Answers 5 calls at once
Three people ring during the footy ad break, all three get answered. No engaged tone, no queue, no lost job. Up to 5 simultaneous calls on Basic, 10 on Pro.
Sends real emergencies to your mobile
You write the rules in plain English — "burst pipes go to my mobile, everything else book it in." It follows them. Anything it isn't sure about goes to your fallback number, so nothing falls through a crack.
Knows your business, not a script
Paste in your website address and it reads the whole thing — your services, your pricing, your hours, your FAQs — and answers like someone who's worked there for years. Takes about a minute.
Tells you how the caller sounded
Every call is tagged positive, neutral or negative. You can see at a glance which customers to ring back personally before a small problem becomes a bad review.
Your dedicated Australian number
Keep the number your customers already have. Forward it when you're busy, after hours, or all the time — your call.
The whole thing runs from your phone
Native iPhone and Android app. Change how it answers, read transcripts, listen to recordings, check your bookings — from the ute.
Your data stays in Australia
Built in Australia, hosted in Australia, on Google Cloud in Sydney, and designed around the Privacy Act 1988. Your customers' details don't leave the country.
Booking on every plan
Complete appointment management — book, reschedule, cancel, straight into your calendar — from the entry plan up. Plenty of providers put that behind a higher tier.
And Your Website Chatbot Is Included Free
Half your leads aren't ringing at all. They're filling in a form at 9pm and waiting for you to reply in the morning — by which time they've messaged three other people.
Every N-Voice plan includes N-Chat, our AI website chat widget, at no extra cost. 5,000 messages a month on Basic — a $124/month +GST product on its own — upgraded to 10,000 messages on Pro. One line of code, or we install it for you. It answers questions from the same knowledge N-Voice uses, so your phone and your website never contradict each other — and it books into the same calendar.
Two channels covered. One subscription.
You'll Be Live Today, and You Don't Have to Build Anything
This is the part most people expect to be painful. It isn't.
Paste your website in. Pick a voice, an accent and a personality. That's genuinely most of it — and if you'd rather not touch any of it, we do the whole setup for you, free. No setup fee, ever.
There's also Nexie, our in-app assistant, sitting there to walk you through any change you want to make and write your call-handling instructions for you. Customers have set the entire system up themselves without speaking to us once.
Want the step-by-step? See how it works.
Who's Already Using It
Nexwin answers the phones for hotels, plumbers, electricians and mechanics right across Australia — from sole traders to multi-site teams. Setup is done for you at no cost, and most businesses are live the same day they sign up.
See how it's set up for tradies, medical clinics, salons or small business generally.
Straightforward Pricing, Published Right Here
A part-time receptionist costs you $25–$35 an hour and goes home at five. A full-timer runs $60,000–$70,000 a year before super and leave, according to SEEK's salary guide — and still can't answer three calls at once.
| Plan | Price | What you get |
|---|---|---|
| N-Voice Basic | $249/month +GST | 500 minutes (then $0.50/min), appointment booking, up to 5 simultaneous calls, free N-Chat (5,000 messages/mo), free setup, no lock-in |
| N-Voice Pro | $499/month +GST | Everything in Basic plus 1,000 minutes (then $0.40/min), up to 10 simultaneous calls, CRM and custom integrations, N-Chat upgraded to 10,000 messages/mo, and Share Info During Calls — the AI texts or emails a quote, form or document to the caller mid-conversation |
| N-Voice Enterprise | Custom | 100+ simultaneous calls, dedicated account manager, SLA-backed support, advanced API and workflow integrations |
No setup fee. No contract. Cancel any time. Full pricing detail →
The Questions Everyone Asks First
Will my customers know it's a robot?
It speaks in a natural Australian voice you choose yourself, and it answers with real knowledge of your business rather than reading a script. Ring the demo line and judge it with your own ears before you decide — that's exactly what it's there for.
Do I have to change my phone number?
No. You keep your number and forward it — all the time, after hours, or only when you're already on a call. You choose, and you can change it whenever you like.
What if it gets something wrong?
You set the rules, and anything it isn't confident about goes straight to your fallback number instead of being guessed at. You also see the full transcript of every call, so you can tune how it answers in seconds.
Can I use it alongside my existing staff?
That's how most businesses run it. Your team takes the calls during the day, and Nexwin picks up the overflow, the lunch hour, and everything after close.
What happens after the free trial?
We take your card at signup and your plan starts automatically on day 8. Cancel any time before then and you won't be charged a cent — and we'll email you a reminder before it happens, so there are no surprises.
How long until it's working?
Most businesses are answering calls the same day. We do the setup for you at no cost, so the honest answer is: about as long as it takes you to send us your website.
Your Phone Is Going to Ring Today Whether You Can Answer It or Not
Seven days free, 100 minutes included, setup done for you, no lock-in, cancel any time. If it doesn't win you more work than it costs, walk away.
7-day free trial. 100 minutes included. Free N-Chat website chatbot on every plan. No setup fee. No lock-in. Cancel anytime.
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