Features › Call & Chat Summaries
AI Summaries for Calls and Chats Handled by Nexwin
For handled calls and chats, Nexwin can create a plain-English summary with sentiment, an available transcript and, for calls, a recording. Delivery and completeness depend on the plan, channel and successful processing. Review AI-generated details before acting on them.
What's In Every Summary
- An AI-written summary of what the caller or visitor wanted and what was agreed
- A sentiment badge, so you can spot an unhappy customer at a glance
- A full transcript and call recording, stored against that contact
- Sent to you by SMS and email straight after the call or chat ends
This is part of Nexwin AI Receptionist and Nexwin AI Chatbot's core call and chat handling — see the full Nexwin AI Receptionist and Nexwin AI Chatbot product pages for everything else each one does.
Common Questions
Do I get a recording of the call?
Handled calls can be recorded and stored with an available transcript and summary, subject to configuration, consent requirements, retention settings and successful processing.
How do I find out about a call while I'm busy?
You get an SMS and email summary as soon as the call ends, so you're not stuck checking a dashboard.