Features › Call & Chat Summaries

Every Call and Chat Ends With a Summary You Can Actually Use

After every call or chat, Nexwin writes a plain-English summary with a sentiment badge, a full transcript, and — for calls — a recording, so you know what happened without listening back. It's sent to you by SMS and email as soon as the conversation ends.

What's In Every Summary

• An AI-written summary of what the caller or visitor wanted and what was agreed
• A sentiment badge, so you can spot an unhappy customer at a glance
• A full transcript and call recording, stored against that contact
• Sent to you by SMS and email straight after the call or chat ends

This is part of N-Voice and N-Chat's core call and chat handling — see the full N-Voice and N-Chat product pages for everything else each one does.

Common Questions