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Call Summaries, Transcripts and Recordings — Ready When You Need Them

Every handled call is recorded, transcribed and summarised automatically. Every website chat is transcribed and summarised too. See what the customer needed, how the conversation went and what your team should do next — without replaying the whole call.

What's In Every Summary

  • An AI-written summary of what the caller or visitor wanted and what was agreed
  • A sentiment badge, so you can spot an unhappy customer at a glance
  • A full transcript for every conversation, plus a recording for every handled call
  • Sent to you by SMS and email straight after the call or chat ends

See how Nexwin AI Receptionist handles phone calls and how Nexwin AI Chatbot turns website conversations into captured enquiries.

Every Handled Call, Logged and Searchable

A summary is only useful if you can find it again three weeks later when a customer disputes what was agreed. Your call history is searchable by name, by number, or by anything that was actually said in the conversation.

  • Search by name, number, or keyword; filter by date range
  • AI summary, sentiment badge and recording for every handled call
  • Full timestamped transcript of both sides of the conversation
  • Conversation analysis — call status, sentiment, and why the call ended
  • Action items extracted automatically: who your team needs to ring back, and why
  • Export your call history whenever you want it

That last point matters more than it sounds. The extracted action items are the difference between a log you never read and a list your team can work through on a Monday morning.

Spotting the Unhappy Customer Before They Leave

Each conversation carries a sentiment badge — positive, neutral or negative — and your dashboard rolls those up across any date range you choose. It's an early warning system rather than a vanity metric.

  • Sentiment distribution across every conversation, phone and web chat
  • Call success rate — how many completed cleanly versus errored out
  • Channel breakdown, each split into ended, errored and still ongoing
  • Compare this month against last, or pull the numbers for one busy week

If negative sentiment starts climbing in a particular week, the transcripts behind it are one click away, so you can read what actually went wrong instead of guessing. Sentiment is AI-generated and indicative — read the transcript before acting on it.

Know What Was Said Without Guessing

For example, a customer calls while you're tied up and discusses an appointment time, an address and a price. As soon as the call ends, you have the key details, the next action and the complete conversation in one place.

If the customer calls back weeks later, search their name or number, read the summary, then play the exact part of the recording if you need to confirm what was agreed.

Every handled call is recorded automatically and stored alongside its summary and full transcript. Recordings are included with every Nexwin AI Receptionist plan.

Common Questions

Do I get a recording of the call?

Yes. Every call handled by Nexwin is recorded automatically. You can play it alongside the AI summary and full timestamped transcript, and recordings are included with every Nexwin AI Receptionist plan.

How do I find out about a call while I'm busy?

You get an SMS and email summary as soon as the call ends, so you're not stuck checking a dashboard.

Can I search old calls?

Yes — search your history by name, by phone number, or by any keyword said in the conversation, and filter by date range. You can also export your call history.

Are website chats summarised the same way?

Every chat is logged, summarised and searchable in the same place as your calls, with the same sentiment badge. Chats have a transcript rather than a recording.

What are action items?

Next steps the AI extracts from the conversation — typically who needs ringing back and why — surfaced alongside the summary so they don't get lost in the transcript.

Do I need consent to record calls in Australia?

Calls handled by Nexwin are recorded automatically and recording cannot be switched off. Recording obligations vary by state and circumstance, so Nexwin can include a recording notice in your opening greeting. Confirm the requirements that apply to your business.

Can I trust the summary without reading the transcript?

Use the summary for a quick catch-up. When a price, date or commitment matters, the full transcript and recording are right beside it so you can confirm the conversation.

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