Features › Native Mobile App

Manage Calls and Bookings From Your Phone

The Nexwin app for iPhone and Android puts your calls, bookings, transcripts, and summaries in your pocket, so you can stay on top of the business from a job site or on the road. It's included free with every Nexwin AI Receptionist plan.

What You Can Do From the App

This is the complete Nexwin dashboard on your phone, not a cut-down companion app. Everything you can review or manage in the browser is available on iPhone and Android too.

  • View call summaries, full transcripts and recordings from your phone
  • Search your call history by name, number, or something that was said
  • Check and manage upcoming bookings across your whole team's calendar
  • Get notified the moment a call or chat needs your attention
  • Review and change your receptionist's settings, then publish when you're ready

The app is included with every AI Receptionist plan. Explore the complete Nexwin AI Receptionist experience.

Your Whole Front Desk, On a Phone Screen

Open the app and you get the same dashboard you'd see on a laptop. Pick a date range and it shows call volume, average call length, a sentiment breakdown across your conversations, and a channel split between phone calls and website chats — so you can tell in about ten seconds whether yesterday went well.

  • Call success rate — how many calls completed cleanly versus errored out
  • Sentiment distribution — the positive, neutral and negative split, as an early warning that customers are getting frustrated
  • Channel breakdown — voice versus web chat, each split into ended, errored and still ongoing
  • Any date range — compare this month to last, or pull a single busy week

Open any call to see the AI's plain-English summary, sentiment, action items, full timestamped transcript and recording in one place. Every handled call is recorded automatically, and recordings are included with every Nexwin AI Receptionist plan.

Get Pinged Only When It Actually Matters

A push notification for every single call is a notification you'll switch off within a week. So you choose: every conversation, or only the ones that need a person. Tick the situations that warrant an interruption and let the routine ones simply log themselves.

  • Triggers include callback requested, booking made or cancelled, urgent message, and quote requested
  • Anything the AI couldn't answer gets flagged so a person can follow up
  • Add your own conditions in plain English, the way you'd brief a new receptionist
  • Notifications can carry the captured contact details and a link straight to the conversation

If you miss a notification, nothing is lost. The complete conversation and every captured detail remain in your dashboard when you're ready.

From the Job Site

Picture a plumber with both hands under a sink when several calls arrive. Nexwin handles the routine quote enquiries and bookings, while an urgent burst-pipe request triggers the notification they actually need to see.

They open the app, read the summary and customer details, then return the urgent call. The other conversations are already logged with their recordings and transcripts, and the new appointments are waiting in the calendar.

Getting the App Running

1. Download it Install the Nexwin app from the App Store or Google Play on your iPhone or Android phone.
2. Sign in Use the same login you use for the browser dashboard. There's no separate mobile account to create.
3. Choose your alerts Set which situations should push a notification, and leave the rest to log quietly in your call history.

Common Questions

Is the app free?

Yes — the app is included with every Nexwin AI Receptionist plan at no extra cost.

Which phones does it support?

Native apps are available for both iPhone (iOS) and Android.

Is the app a cut-down version of the web dashboard?

No. The iPhone and Android apps provide the complete Nexwin experience: call history, recordings, transcripts, calendar, settings and publishing. Anything you can manage in the browser dashboard can be managed from your phone.

Can I listen to a call recording from my phone?

Yes. Every call handled by Nexwin is recorded automatically. You can play it in the app alongside the AI summary and full timestamped transcript, and recordings are included with every Nexwin AI Receptionist plan.

Can my staff have their own logins?

Yes — team members sign in with their own accounts, and the bookings view can be filtered to show a single person's schedule or the whole team's.

Will it notify me for every call?

Only if you want it to. You can set notifications to fire on every completed call and chat, or restrict them to specific situations such as a callback request, a cancelled booking, an urgent message, or a question the AI couldn't answer.

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