The AI Phone Receptionist That Answers Every Call
N-Voice picks up in a natural Australian voice, books the job, and texts you the details — and it recognises your repeat customers and books around your real availability.
7-Day Free Trial | Free Setup | Australian Owned & Operated
What does an AI phone receptionist do?
An AI phone receptionist answers incoming business calls automatically in a natural-sounding voice and handles the whole conversation: it greets the caller, answers questions about your services and pricing, books appointments into your calendar, captures the caller's details, and transfers urgent calls to a human. It runs 24/7 — including after hours, weekends, and public holidays — so no call goes to voicemail or rings out. N-Voice by Nexwin is an AI phone receptionist for Australian businesses: it uses a natural Australian voice, integrates with Google Calendar, sends an SMS summary after every call, and keeps your data in Australia. Setup is as simple as forwarding your calls — most businesses go live the same day.
Here's What Happens When a Customer Calls
Forward your calls to N-Voice — or set it as your after-hours number — and it handles the rest.
The Customer Experience
- Picks up instantly — no hold music, no "leave a message after the beep"
- Recognises returning customers — if they've called before, N-Voice already knows who they are and what they last called about
- Greets them professionally — "Hi, thanks for calling [Your Business]. How can I help?"
- Answers their questions — pricing, availability, services, opening hours
- Books the job — collects their details and puts it straight in your calendar
- Forwards emergencies — urgent calls go straight to your mobile
What You Get
- Text summary — after every call, you get the details on your phone
- AI summary + action items — every call is summarised in plain English with the next steps pulled out automatically
- Call recordings & transcripts — review any call from your dashboard
- Full calendar integration — jobs booked directly into Google Calendar or Outlook
- Manage it from your phone — native iPhone & Android app for call history, transcripts, and bookings
- Your own Australian phone number — professional, dedicated to your business
It remembers who's calling.
Most AI receptionists treat every call as a cold call. N-Voice doesn't. It matches the caller's number to your customer list and knows their history before it picks up — so returning customers get treated like regulars, and your business sounds established even if it's just you. Their last call summary, what they needed, and how the conversation went are all there for the AI to use.
Why Businesses Choose an AI Phone Receptionist
Zero Missed Calls
Every call answered instantly. No hold music, no voicemail, no "sorry I missed your call" texts an hour later when the customer already booked someone else.
Handles 5+ Calls at Once
Getting slammed with calls? N-Voice handles up to 5 at once on Basic, or up to 10 on Pro — no busy signals, no queues.
Books Around Your Real Day
It checks your live calendar, your working hours, and the travel time you need between jobs — so it never double-books you or drops a job you can't get to.
Every Call, Written Up
After every call you get a text and email summary with the caller's details and what they need, plus a full transcript and action items in the app.
$249/mo vs $55k/yr
A full-time receptionist costs $55k+ a year in wages, super, and sick days. N-Voice does the same job 24/7 for a fraction of the cost.
Your Data Stays in Australia
Hosted on Google Cloud in Sydney. Built with the Privacy Act 1988 in mind. Your customers' information stays safe and local.
Everything You Need, On Your Phone
From reviewing call transcripts to configuring routing rules — run your AI receptionist from wherever you are.
Every Call Logged, Summarised, and Searchable
Stop playing phone tag trying to remember who called and why. Every inbound call is logged with the caller's name, an AI summary, their sentiment, and a playable recording — all searchable by name, number, or keyword.
- AI-generated plain-English call summary
- Positive / Neutral / Negative sentiment badge
- Search and filter by date or keyword
- One-tap audio playback with call length
Read the Full Conversation in Seconds
Tap into any call and get the full transcript — every word the AI said, every word the caller said, with timestamps. Plus the recording if you prefer to listen. Great for training, disputes, or staying in the loop.
- Full timestamped transcript for every call
- Audio recording with seek controls
- Action items extracted automatically
- Call duration and connection details
Appointments Booked Straight Into Your Calendar
When the AI confirms an appointment during a call, it goes directly into the calendar — no assistant, no back-and-forth. View every booking across all team members in a single agenda view.
- Real-time booking during the phone call
- All team members' schedules in one place
- Checks availability before confirming — no double-bookings
- Filter by team member or date
Calls Go to the Right Person Every Time
Write rules in plain English — "forward emergency repairs to this number," "send billing questions to accounts." The AI reads the caller's intent and routes accordingly. A fallback number catches everything else.
- Route by department, topic, or urgency
- Set conditions in plain English — no coding
- Fallback number for unmatched calls
- Works for solo operators and large teams
Trained on Your Business in One Click
Enter your website URL and tap "Analyse Website." The AI reads your site and fills in your business name, services, hours, FAQ — everything it needs to answer calls intelligently. Review, adjust, and publish.
- Auto-extract business info from your website
- Pre-fills services, hours, FAQ, and location
- Review and edit before going live
- Re-analyse any time your business changes
Sounds Exactly Like Your Brand
Choose the personality that fits your business — warm and friendly for a clinic, professional and efficient for a law firm. Pick an Australian accent and voice name, then preview before going live.
- Multiple personality styles (Warm, Professional, Energetic)
- Australian accent — sounds local, not offshore
- Preview the voice before publishing
- High-quality multilingual voice model
Built for Businesses That Work with Their Hands
Plumbers & Electricians
Emergency calls at 2am? N-Voice handles them — books the urgent job or forwards the call to you. Routine enquiries get answered without interrupting your work.
Builders & Renovators
On-site all day and can't answer? N-Voice takes the call, explains your services, and books a consultation. You get a text with all the details.
Medical & Dental Clinics
Patient calls for appointments, prescription queries, and opening hours — handled professionally around the clock without tying up your front desk.
Cleaners & Landscapers
Can't stop mid-job to answer the phone? N-Voice books the quote request and sends you the details. Follow up when you're free.
Beauty & Wellness
Appointment bookings, cancellations, and service questions — handled smoothly while you're with a client. No interruptions, no missed bookings.
Any Service Business
If your customers call to book, enquire, or get a quote — and you can't always answer — N-Voice is built for you.
Common Questions
Will my customers know it's not a real person?
Most don't. N-Voice uses a natural Australian voice with real conversational flow — not a robotic menu. Try the live demo on this page and judge for yourself.
What if the customer needs to speak to me urgently?
You set the rules. Emergency calls (e.g. burst pipe, power outage) get forwarded straight to your mobile. Everything else gets booked and you get a text summary.
Do I need to change my phone number?
No. You get a dedicated Australian business number. Just forward your existing number to it when you're busy — or use it as your main business number.
How long does setup take?
We do the setup for you, free. Most businesses are live within a day. You tell us about your services, hours, and how you want calls handled — we configure everything.
Stop Losing Jobs to Missed Calls
Every missed call is money in your competitor's pocket. Get N-Voice answering your calls today.
Live in 3 Steps
We handle the setup — you just tell us about your business:
You get a dedicated Australian phone number. No hardware, no apps to install.
Tell us your services, hours, and how you want calls handled. We do the rest.
Forward your calls when you're busy. N-Voice starts answering immediately.
7-day free trial. 100 minutes included. No lock-in contract. Cancel anytime.
Learn more: AI Phone Receptionist Australia | AI Receptionist for Tradies | AI Receptionist for Clinics | AI Receptionist for Real Estate | AI Answering Service | AI Receptionist Cost | AI vs Virtual Receptionist