What is Chat History?
The Chat History page (Nexwin AI Chatbot) displays all conversations that visitors to your website have had with your embedded Nexwin chat widget. Each conversation is stored as a session with a full message transcript.
Reading the chat session list
The main Chat History view lists all chat sessions in reverse-chronological order (newest first).
| Column | Description |
|---|---|
| Date/Time | When the visitor opened the chat (shown in your local timezone; recent chats show as "Today at …"). |
| Summary | A short AI-generated summary of what the conversation was about. |
| Sentiment | The visitor's overall sentiment as detected by the AI (e.g. Positive, Neutral, Negative). |
Finding the chats you need
The session list is paged on the server, so it loads quickly even with a large history. Search, date filter, and export all work across your entire chat history — not just the page on screen.
| Tool | What it does |
|---|---|
| Search | Type in the search box ("Search summary, message or chat ID…") to find chats by chat summary or chat ID. Results update as you type and cover every matching chat, not just the current page. |
| Date filter | Pick a Start date and End date, then click Apply to limit the list to that range. The button becomes Clear while a filter is active. The date range also scopes search and export. |
| Pagination | The bar at the bottom shows "Showing X–Y of Z" and lets you move between pages. Use the items-per-page selector (10, 25, or 50) to change how many chats appear per page. |
| Export | Click Export (top-right) to download an Excel file of all chats matching the current search and date filter — every matching record across all pages. |
Viewing a conversation
Click any session row to open the full transcript. The detail view shows each message in a chat-style layout, alternating between the visitor's messages and the AI's responses.
- Message bubbles — AI messages on the left, visitor messages on the right.
- Timestamps — each message shows the exact time it was sent.
- Visitor details — name, email, or phone if provided by the visitor.
- Session metadata — the page on your website where the widget was opened (if captured).
About the Nexwin AI Chatbot embeddable widget
The Nexwin AI Chatbot widget is a small chat bubble that you embed on your business website. Visitors can click it to start a conversation with your AI receptionist without leaving your site.
| Setting | Description |
|---|---|
| Widget colour | The accent colour of the chat bubble and header — defaults to your brand teal. |
| Widget title | The heading shown in the chat window (e.g. "Chat with us"). |
| Position | Bottom-right or bottom-left of the screen. |
| Welcome message | The static greeting shown when a visitor first opens the chat. The visitor replies straight to it with their question, and the AI answers that directly rather than greeting again. |
| Allowed domains | Whitelist of domains permitted to load the widget — prevents unauthorized use of your chat agent. |