What is the Dashboard?
The Dashboard is the first screen you see after logging in. It gives you a real-time snapshot of your AI receptionist's activity and guides you through completing any outstanding setup steps.
Monitoring call minutes
The Dashboard stays clear while your plan has plenty of minutes left. A call-minutes card appears once you have used more than 80% of your allowance — or any time your service is paused or you are on a trial. Your full usage is always available under My Account → Subscription. Chat messages are unlimited for normal business use under the Fair Use Policy, so they are not metered on the Dashboard.
| Metric | Description |
|---|---|
| Call minutes used | Total minutes the AI spent handling inbound and outbound phone calls. |
| Plan allowance | Your subscription's included minutes. Overage rates apply beyond this. |
| Billing period | Resets each month on your subscription renewal date. |
Completing your AI setup
If your AI receptionist hasn't been fully configured yet, the Dashboard shows a setup prompt with a checklist of required steps.
- Add your business name and description in AI Setup → Business Essentials.
- Set your business hours in AI Setup → Business Essentials → Business Hours.
- Configure your AI voice in AI Setup → Personality & Accent.
- Publish your configuration to make the AI go live.
Click the Set Up AI Receptionist button on the prompt to be taken directly to the AI Setup page.
Resolving blockers
Blockers appear when a critical configuration is missing and prevent the AI from going live. Each blocker includes a description of what's needed and a direct link to fix it.
| Blocker | How to resolve |
|---|---|
| No Twilio phone number | Contact your account administrator to provision a phone number via the Twilio integration in account settings. |
| No call forwarding number | Add a call forwarding number in AI Setup → Call Forwarding. |
| Configuration not published | Complete your AI Setup and click Publish to push the config live. |
What happens on first login
When you log in for the first time, Nexwin automatically redirects you to the AI Receptionist Setup page to complete your initial configuration. A welcome animation plays to celebrate your first login.