Registration overview
Nexwin offers two products. The registration flow differs slightly depending on which one you choose:
| Product | Steps | Phone number required? |
|---|---|---|
| Nexwin AI Receptionist (Phone + Chat AI) | Plan → Account → Payment → Phone Number → Verify email | Yes — you pick a local Australian number |
| Nexwin AI Chatbot (Chat AI only) | Plan → Account → Payment → Verify email | No |
Every new account starts with a 7-day free trial. Your card is verified at sign-up but will not be charged until the trial ends.
Choose a Plan
The first screen lets you select your product and plan tier.
Account Information
Enter your personal details and choose how you'd like to sign in.
| Field | Description | Required? |
|---|---|---|
| First Name | Your first name | Yes |
| Last Name | Your last name. Optional — leave it blank if you go by a single name. | No |
| Email Address | Used to log in and receive notifications | Yes |
| Password | Minimum length and complexity requirements apply. Not shown if signing in with Google or Apple. | Yes (email sign-up only) |
| State | Your Australian state or territory. Used to pre-select a matching area code in the phone number picker (Nexwin AI Receptionist only). | Yes |
| Terms & Privacy | You must accept the Terms of Service and Privacy Policy to continue. | Yes |
Google Sign-In
Click Continue with Google to sign in with your Google account. This pre-fills your name and email, removes the password field, and disables the email field. If the Google popup is closed or fails, you can use email and password instead.
Apple Sign-In
Click Continue with Apple to sign up with your Apple ID. As with Google, the password field is removed and your email is filled in and locked.
Apple only shares your name on the very first authorisation, so on any later sign-in it sends the email address alone. When that happens we make a conservative guess at your first name from your email address and place it in the field, focused and selected, so you can type straight over it. If we cannot guess sensibly — a private-relay address, a shared mailbox like info@, or initials — the field is simply left blank for you to fill in.
Your first name is used in the welcome email and in the default business name, so it is worth correcting a guessed value before you continue.
Your state is automatically detected from your browser's timezone. You can change it if needed. This only affects which phone number area code is pre-selected in the phone picker — it does not lock you to a specific region.
Payment
Your card is verified using Stripe's secure payment system. You will not be charged during your 7-day free trial.
For Nexwin AI Receptionist accounts, you proceed to the Phone Number step before the subscription is activated.
Choose Your Phone Number
Nexwin AI Receptionist accounts require a dedicated Australian local phone number. This is the number your customers will call to reach your AI receptionist. You pick it yourself from available Twilio numbers.
5555) and click Search to find numbers that include those digits. Leave empty for any available number.
Available numbers come from Twilio's real-time inventory. A number shown during your search may be taken by another user before you confirm. If this happens, you will be returned to the picker to choose a different number.
Phone numbers and Australian states
| Area code | States / territories |
|---|---|
| 02 | New South Wales, Australian Capital Territory |
| 03 | Victoria, Tasmania |
| 07 | Queensland |
| 08 | Western Australia, South Australia, Northern Territory |
Verify Your Email
After your account is created, a verification email is sent to the address you registered with. You must verify your email before you can log in and use the app.
Registering with an email that already has a phone number
If you previously started an Nexwin AI Receptionist registration and a phone number was already provisioned for your email address (for example, after an incomplete registration), Nexwin will detect this automatically.
Instead of showing the phone picker, you will see a Your Phone Number screen displaying the existing number with a Confirm & Activate button. Click it to proceed — your existing number is reused and no new number is provisioned.