01 First call
New caller Electrical repair
Books an electrician
Emily calls because several kitchen power points have stopped working.
- Problem understood
- Service area checked
- Appointment booked
- Caller details confirmed
Australian-built
Natural Australian voice
Answers 24/7
AI Receptionist and Chatbot for Australian Businesses
Handle Calls and Chats While You Keep Working.
Nexwin AI Receptionist handles calls routed to your AI receptionist 24/7 in a natural Australian voice, can book jobs into your calendar, and sends you the details. It is built for tradies, clinics, and service businesses across Australia.
Nexwin AI covers both front doors to your business: Nexwin handles phone calls, while Nexwin AI Chatbot handles website enquiries. Nexwin AI Chatbot is included with every Nexwin plan.
7 days · 100 call minutes included · card required · no charge until the trial ends; the paid plan starts on day 8 · cancel anytime
Nexwin AI Chatbot included: Nexwin AI Receptionist — Business includes unlimited chat messages for normal business use; Fair Use Policy applies to both Business and Pro. Standalone Nexwin AI Chatbot is $129/month +GST.
Recorded live demo
Hear Nexwin Handle a Real Conversation
Listen to Nexwin handle a new enquiry, book the job, then recognise the same caller when she calls back to change the appointment.
Live AI call
Recording of a real
Nexwin AI conversation No studio voiceover No pre-recorded
receptionist responses
Nexwin AI conversation No studio voiceover No pre-recorded
receptionist responses
Same caller returns
02 Returning call
Caller memory
Same caller Follow-up call
Recognised. Remembered. Rescheduled.
Emily calls again from the same number. Nexwin recognises her and already knows the existing booking and address.
- Returning caller recognised
- Existing appointment remembered
- Address remembered
- Booking rescheduled
Phone calls: how Nexwin handles them
An AI phone receptionist is software that answers your business phone calls automatically in a natural-sounding voice, then handles the conversation — answering questions, booking appointments, capturing the caller's details, and forwarding urgent calls to a human. It works 24/7, including nights, weekends, and public holidays, so a call is never sent to voicemail or missed because you're busy. Nexwin is an AI phone receptionist built for Australian businesses, using a natural Australian voice, and it is Australian-built with Sydney-based support.
Why it matters: industry research indicates a large share of callers who reach a small business won't leave a voicemail and will simply call the next listing instead — so every unanswered call is a potential job lost to a competitor. New to this? Start with our guide to what an AI receptionist is and how it works. For Australian product, pricing and trial detail, see AI Receptionist Australia. (Source: industry analysis of missed calls for Australian small businesses.)
Two ways customers reach you. One Nexwin AI system.
Choose Nexwin when phone calls are your main customer entry point. It also includes Nexwin AI Chatbot, so your website can handle enquiries too. Choose standalone Nexwin AI Chatbot when website chat is the only channel you need.
| Customer contact point | Nexwin AI product | Main job |
|---|---|---|
| Phone calls | Nexwin | Answer, qualify, book and transfer according to your configured rules |
| Website enquiries | Nexwin AI Chatbot | Answer, capture and run configured booking flows |
Nexwin AI Chatbot is included free with every Nexwin plan. See how Nexwin AI Chatbot is included with Nexwin or compare plans and pricing.
Guided setup
How Nexwin AI Receptionist Handles Your Calls
Setting up your AI receptionist takes about as long as a coffee break. Paste your website, pick a voice, and publish when the configuration is ready. Nexwin can then handle routed calls, book suitable jobs, and capture leads while you work. Setup time depends on the detail in your knowledge base, routing rules and integrations.
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Get a local number for your area
Create your account and pick your number from a list of local landlines for your city — choose the one that best suits your area and suburb. Calls routed to that number can be handled by your AI receptionist.
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Paste your website — we learn your business
Just paste your website. Nexwin's AI reads it and learns your business — your services, your prices, the way you talk to customers.
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Choose a voice that sounds like you
Give any extra instructions on how to handle calls, then choose the voice and personality you like from the list — make it sound just right for your business.
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Keep your number, or use the new one
Hand out your new Nexwin number as-is, or keep your existing business number and simply forward the calls you miss to it. Your choice.
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Handled calls, with details in your pocket
When calls reach Nexwin, it handles configured bookings, enquiries and FAQs exactly as you instructed. The moment a call ends, you get a notification on your phone with the full picture — who called, a summary, action items, the transcript and the recording. Nothing slips through.
Get instant push notifications on the Nexwin app
See Every Feature, Right on Your Phone
View call and booking records and manage supported configuration from your pocket — no desktop required.
Dashboard
Your Business at a Glance
Open the app and instantly see how many minutes your AI receptionist has used, recent caller summaries, and shortcuts to call history, chat history, and your calendar.
- Real-time voice minutes usage
- Recent calls with AI-generated summaries
- One-tap access to history, chat, and calendar
100 call minutes included · card required · no charge until the trial ends; selected plan starts day 8 · cancel anytime.
Call History
Handled Calls, Searchable and Summarised
No more wondering who called while you were on the tools. Every inbound call is logged with the caller's name, an AI-generated summary, sentiment badge, and a playable recording. Returning customers are recognised automatically — Nexwin already knows their history before it answers.
- Search by name, number, or keyword
- Filter by date range
- Positive / Neutral / Negative sentiment at a glance
- One-tap audio playback
Seven days · 100 call minutes · card required · no charge until trial end; selected plan starts day 8 · cancel anytime.
AI Transcripts
Know Exactly What Was Said
Completed calls are stored with a transcript and AI-written summary so you can review the conversation without replaying the full recording. Action items are extracted automatically.
- AI-written plain-English call summary
- Full timestamped transcript
- Action items extracted automatically
- Caller sentiment analysis
Seven days · 100 call minutes · card required · no charge until trial end; selected plan starts day 8 · cancel anytime.
Calendar
Appointments Booked While You Work
When a caller books a job, it lands straight in your calendar — no human needed. View all appointments across your whole team, filtered by member or date.
- AI books directly into your calendar during the call
- View all team members' schedules in one place
- Checks connected-calendar availability before booking attempts
Seven days · 100 call minutes · card required · no charge until trial end; selected plan starts day 8 · cancel anytime.
Smart Routing
Calls Go to the Right Person, Automatically
Set plain-English rules and the AI figures out who to route each call to — emergencies to the on-call team, billing questions to accounts, inspections to the right agent.
- Route by department, topic, or urgency
- Fallback number if no rule matches
- Works for solo operators and multi-department businesses
Seven days · 100 call minutes · card required · no charge until trial end; selected plan starts day 8 · cancel anytime.
Built for Businesses That Can't Sit by the Phone
Compare the Cost with Your Own Numbers
Nexwin AI Receptionist — Business is $249/month +GST. Compare that subscription with your actual missed-call rate and average booked-job value; Nexwin does not guarantee bookings, revenue or savings.
Hear the Voice Before You Decide
Nexwin offers a natural Australian voice and a greeting configured with your services, hours and availability. Use the live demonstration to assess it yourself; Nexwin does not claim callers will mistake it for a person.
No Tech Skills Needed
We set it up for you — free. Works with Google Calendar, your booking system, and your existing phone number. You just forward calls when you're busy. That's it.
Australian Built. Sydney Support.
Not a US import. Built by Aussies, for Aussie businesses, under the Privacy Act 1988. Real humans answer when you need help — based in Sydney.
It Remembers Your Customers
When a number matches a returning caller record, Nexwin can use the available call history to personalise the conversation.
Built for Your Industry
Nexwin is trained to handle calls the way your specific business needs — not a generic answering service.
Tradies
Handle calls while you're on the tools, book jobs and forward configured emergency callouts — whether you're a plumber, sparkie, builder or HVAC technician.
AI receptionist for tradies →Hotels & Accommodation
Handle guest enquiries, booking requests and configured after-hours calls while your team focuses on people at the front desk.
AI receptionist for hotels and accommodation →Real Estate
Capture listing enquiries, book property inspections and qualify leads around the clock — even when you're at an open home or out on appraisals.
AI receptionist for real estate →Any Service Business
From accountants to vets to cleaning companies, Nexwin can handle routed calls once your business information, call rules and forwarding are configured. Setup time depends on the complexity of that configuration.
AI answering service →Also built for: hotels & accommodation providers, allied health practices, law firms, accountants & bookkeepers, salons & beauty clinics, and vet clinics. Running something smaller? See the AI receptionist for small business guide. Switching from a human answering service? See our virtual receptionist guide.
Explore the platform: all features — smart call routing, appointment scheduling, caller memory, call & chat summaries, knowledge base training, CRM integrations and the mobile app. Prefer chat over calls? Evaluate AI Chatbot Australia, or read the full FAQ.
Common Questions
What is Nexwin?
Nexwin is an AI receptionist built for tradies and service businesses in Australia. Nexwin handles routed phone calls in a natural Australian voice; Nexwin AI Chatbot handles website enquiries. Both can book jobs and send conversation details.
How much does Nexwin cost?
Nexwin is a flat monthly plan and includes Nexwin AI Chatbot at no extra cost: unlimited chat messages for normal business use; Fair Use Policy applies to both Business and Pro. See our pricing page for current prices. The 7-day trial includes 100 call minutes, requires a card, and becomes a paid plan on day 8 unless cancelled.
Does it really sound like a person?
Nexwin uses a natural Australian voice rather than a recorded menu. Voice preferences are subjective, so use the live demonstration on this page and decide whether it suits your callers.
Do I need any tech skills to set it up?
No. We set everything up for you, free. You just forward your calls to your Nexwin number when you're busy. For the website chat, we give you one line of code to paste — or we can do it for you.
More answers in the full FAQ.
About the company: Nexwin Technologies is an Australian AI company founded in 2022 — read our story and who builds Nexwin, see the technology behind it, or review how we handle your data in our privacy policy. Pricing and billing are governed by our terms of service.
Customer Feedback
Nexwin is rated 4.7 out of 5, based on 127 customer ratings.
Illayanar Camp Ground
“We’ve been using Nexwin AI for the past three months at Illayanar Camp Ground. It checks room availability, manages bookings, and answers guests’ questions about room pricing and enquiries.
It is especially helpful for late check-ins: after verifying a guest’s booking details, it explains key collection and provides the gate security-door code. I used to handle this manually throughout the night. Now Nexwin AI takes care of it.”
